'Rules & Regulations', 'Terms & Conditions' and 'Cancellation Policy'

 RULES & REGULATIONS:

Every participant must carry trek / tour / activity schedule and must hand over a copy of the same to someone responsible at home.

Every participant must bring all the necessary things (if specified any) along with a backpack as informed for the trek / tour / activity.

A rational discipline is expected from every participant. Smoking, drinking any alcoholic drinks, chewing tobacco, gums, or other narcotics are strictly prohibited. We advise you use candies instead.

All the participants might be divided into smaller groups for the sake of security and fun. In case of adventure treks / camps / activities, every group will be allotted a group leader. The group must follow all the instructions and orders of their group leader, as well as the trek / camp leader. Become a good follower.

We, the organizers, hold the right to reject the entry of any participant on the reason of, non-carrying of necessary things as informed, non-payment of trek / tour / activity fees, violation of any rule or instruction, or any other as decided by the company.

No participant will go anywhere without the permission of the tour / group leader and trek / camp leader.

Every participant must follow the schedule of the tour / trek / camp.

If, at any time, the participant feels uneasy or sick, advised to inform immediately to tour / group leader or trek / camp leader.

Participants, who are allergic to anything, or suffering from any disease or illness, must inform the Trek / Camp Leader well before participating in the tour / trek / camp.

All participants must behave rationally and friendly during the tour / trek / camp, as everyone joins the tour / trek / camp to enjoy nature and adventure. We must always remember that co-operation and Coordination is the base of every tour / trek / camp. Respect the thoughts of other participants. Make yourself busy in collecting positive spirits from others and neglect the negatives. Become mind-free and enable yourself to share your views, discuss and express your opinions in positive ways. We offer an opportunity to expand your social circles. Share food, water, and experience.

All participants are advised to use optimum water. For this purpose, all must carry sufficient stock of water (2-3 Litres, as per the need of trek/camp) & should drink it with regular gaps. Every tour / trek / camp provides us potable water sources and we must use that water very carefully, as this water is used by the nearby villager, other trekkers too. We should avoid bathing, swimming, throwing stones, etc. in water sources along with non-potable water sources too. For bathing, a fair assessment of the area & water availability must be done before using the water. Not bathing a day or two doesn’t harm our bodies much.

No participant will comment on any Historical person, Building, Place, and Villager & their lifestyle. This may cause major damage (by us and/or by the villagers). Never disturb the life of villagers, their farms or occupations, their animals. Always use respectful common nouns to address villagers respectfully.

All participants must carry polythene bags to gather all garbage made by them. We believe in absolutely no littering. Keep and leave your places with no garbage.

All of us will respect nature and rock. Since we are visiting an offbeat route, no one will disturb nature in any way. Hence none of us will make noise disturbing birds and animals, none of us will pluck fruits, flowers, leaves of trees & plants, none of us will relocate anything on earth.

Do not write your names, addresses, locations, name of your girl/boyfriend, mother, father, grandparents, relatives, friend circle, etc. & other things, anywhere.

Respect the mountain. Otherwise, it may give us some bad memories to us. Be careful always at all risky or normal rock patches, scree patches, muddy ways, rivers, streams, grassy ways, jungle, and village tracks. It is really dangerous to have such a bad experience in remote places. We all are enthusiastic about nature but our safety is always in our own hands. We both, organizers and participants, are equally responsible for our safety. Hence be careful and alert always.

Judge yourself and your ability. If you are really not compatible with the grade of trek / camp you are joining, we advise you to stop yourself. This will affect the group speed and the whole trek / camp.

A trek / camp is never a competition. So don’t compete with anyone. There is nothing to rush. Don’t be too slow too. Maintain a good reasonable walk to achieve the goals. Help the co-participants during rough patches. This will create understanding and respect.

In case of emergencies, accidents, or any other demanding situation, Leaders’ decisions will be considered as final.

Last but not the least - “TAKE NOTHING BUT PLEASANT MEMORIES AND LEAVE NOTHING BUT THE FOOTPRINTS”

  

TERMS & CONDITIONS:

Trek / tour / activity can be booked with 70% Advance Payment of the Total Amount. Balance payment (after advance) must be paid before 10 days of the trip date (except last moment booking, where full payment has to be done as advance) to assure the confirmed booking. In case of late payment, a fine of 1% per day will be applied on the balance payment without any guarantee towards confirmed bookings.

The travel options i.e. Trains / Flights / Buses, from your location to destinations, can be provided at the request of the client only. It is a supplementary service. The client is advised to select the best option from our suggestion on his own. The payment for Booking of Tickets of such Trains / Flight / Buses will be collected 100% in advance, along-with service charges, tatkal booking charges, etc. We shall not be held responsible for any risks / discomfort arising out of such travel.

The Hotels / Homestays & Rooms will be booked as per availability and package standardization. We provide the best possible hotels / homestays & accommodations for our clients, but in some areas, especially in hill stations, there are possibilities of moist conditions inside of the rooms. The rooms are provided to clients as per their selected package, hence clients are expected not to compare their room with other rooms as the hotels / homestays contain different grades of rooms. We advise booking hotels / homestays / vehicles / tours or trek packages etc. well in advance to get good rooms / vehicles etc.

The rented vehicles provided are usually 4, 6, 12 & 17 Seaters. Bigger groups are divided into vehicles according to the total group size and capacity of vehicles. We provide good vehicles with good drivers as per package selection. There are chances that a driver may be new to all / few areas in some customized irregular destinations. In the case of air-conditioned vehicles, air-conditioning will be turned off during hill station transfers & sightseeing, subject to weather conditions.

In case of a group booking, there won't be any travel guide unless and until specified. The driver will drop the group at the destination / tourist spot and the sightseeing should be done by the clients by themselves.

Frequent light / current shutdowns are also possible at hotels / homestays. Air-conditioners are not available in hill stations. Room heaters or other warming options can be provided directly at the hotel / homestays, on request at extra charges, subject to availability.

In the case of deluxe tours, In hill stations and other remote areas, the hot water is available only in the early morning due to weather conditions and property maintenance issues. The client is advised to inquire about timings of hot water for bathing & other consumption, while check-in in at the hotel reception / homestay owner.

The transportation facilities, other than the private vehicles will be as per the local transportation facilities available by the State Govt. / Local Service Providers. We will be providing you the best possible service as per your package. The meals during travel will be borne by the clients, unless & otherwise specified.

The meals offered in our packages will be fixed menu meals. If the client wishes to have different items, he / she can have the same at his / her own expenses. There will be no cancellation of meals included in the package, at the last moment and there will be no refund towards the same.

We usually book tours 60 days before the tour date. In case if client request to book their tour in a short period, he / she is expected to accept and adjust to the services available and offered at the last moment.

At every destination, we have our leaders / co-leaders / representatives to guide / help you locally. You are requested to contact them first for any queries / doubts during the tour and act according to their guidance. In case they fail, clients can contact HO. Such communication may attract roaming charges.

If any trip is canceled due to any natural calamity, heavy rainfall, snowfall, landslides, bridge collapse, etc., or road blockages, political disturbances, strikes, curfews, etc., no refund policy will be applicable. The client has to bear any further costs arising out of any such situations.

No Refund will be issued for any kind of lockdown / restrictions / quarantine imposed by Central, State, District, Local, or any other Authorities due to pandemic or any unseen / out of power situations.

Last but not the least, our business is the hospitality industry and the customer is God. We assure you get ‘Value for Money’ trek / tour / activity. The Clients are expected to communicate in a friendly or polite manner with the Leaders, Co-Leaders, Local Guides, Coordinators, Representatives, Drivers, Receptionist, Managers, Service Staff, Hotel Cleaning Staff and other people related to the trip. This will make things easier for clients themselves. All these personnel may act more personally and friendly if given due respect and attendance.

Other terms & conditions apply.

CANCELLATION POLICY:

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

Deduction in Tour / Service Cost:

45 days prior to arrival: 10%

30 days prior to arrival: 20%

15 days prior to arrival: 30%

07 days prior to arrival: 50%

Less than 72 hours or

No Show: No Refund

‘No Refund’ will be issued for any kind of lockdown / restrictions / quarantine imposed by Central, State, District, Local, or any Other Authorities due to pandemic or any unseen / out of power situations.